reOpenTest Privacy Policy

reOpenTest (“reOpenTest” or “we”) respects your privacy and is committed to protecting your privacy. This Privacy Policy describes what information we may collect about you, how we use and share that information, how we protect that information, and what choices you have about how that information is used. At reOpenTest, we want you to feel as comfortable as possible visiting our website and using our services.

This Privacy Policy describes our practices for collecting information when you:

• Visit this website (www.reopentest.com) or other websites that reOpenTest owns, maintains, or controls;
• View or click on any of our online content, or interact with a chatbot on our website;
• Receive or respond to emails or other electronic communications from us;
• Interact with us on our social media pages, channels, or websites;
• Create an account or otherwise register for or purchase services;
• Fill out surveys, complete questionnaires or quizzes, or participate in promotions, sweepstakes, or contests, or apply for scholarships;
• Purchase products from us or a party transacting with us;
• Use software applications that we provide on computers or mobile devices;
• Interact with us offline, such as during on-site visits or by attending events or conferences in person or virtually.

We collectively refer to the above as the “Services.”

The Services are controlled and operated by us from the United States and are not intended to subject us to the laws or jurisdiction of any state, country, or region other than the United States.

This Privacy Policy does not cover the privacy practices of third parties that we do not own or control. We may provide third-party content or links to third-party websites or applications, but the inclusion of a link within the Services does not imply endorsement of the linked site or service by us or our affiliates. When you interact with third parties, you should also read the privacy policies and terms of service of such third parties to ensure that you understand how they collect and share information about you.

Furthermore, we are not responsible for the information collection, use, disclosure, or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM, or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider, or device manufacturer, including any Personal Information you disclose to other organizations through or in connection with our Mobile Apps or our Social Media Pages.

The types of personal information we collect vary depending on the Services provided. Personal information is information that identifies you as an individual or relates to an identifiable individual. In the course of providing the Services, we may collect personal information, including name, home and mobile phone numbers, postal address, email address, payment card and third-party payment service information, and photographs and videos.

Unless specifically requested, we ask that you not send us or disclose any sensitive personal information (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometric or genetic characteristics, criminal background).

We collect personal information directly from you through the Services we provide. For example, when you register on our website, you may provide your contact information in order to receive information about our products or purchase our products.

In addition, we may indirectly collect information about you through your use of the Services. For example, we may track information that your browser automatically provides to us, including, but not limited to, your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language, the website you came from (known as the referring URL), the type of browser you use, your location, mobile carrier, connection type, time and date of access, and other information collected/used through cookies. For more information, see the section below on the use of cookies and other similar technologies.

We may also use or supplement Personal Information we hold about you with information that we receive from other sources, such as public databases and social media platforms, and from third parties that provide it to us. For example, we may collect information from other sources to verify the license status and identity of veterinarians or other animal health professionals who register on our website.

If you submit any Personal Information relating to other people to us, such as in connection with our Tell-A-Friend referral function, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

We may use the personal information we collect for legitimate business purposes, including:

• Developing, operating, promoting, improving, and marketing our products and services or other animal health-related products or services;
• Connecting you with third parties;
• Processing purchases and other transactions;
• Providing, improving, developing, and operating our Services, including our websites and chatbots;
• Responding to your requests, inquiries, or complaints;
• Communicating with you;
• Preventing, detecting, and investigating crime, including fraud;
• Complying with legal and regulatory requirements, legal process, contractual obligations, and our policies;
• Conducting surveys, research, and data analysis;
• Providing you with tailored content, marketing, and promotional information;
• Enabling you to manage your preferences, including, but not limited to, the ability to opt out;
• Establishing and defending legal rights, protecting our operations, and seeking available remedies;
• Merging, divesting, restructuring, reorganizing, dissolving, or otherwise selling or transferring some or all of our assets;
• Verifying your identity.

We may also use personal information for any other purpose disclosed to you at the time we collect your information.

We may also aggregate or de-identify the personal information you provide and use it for any purpose, including product and service development and improvement activities and market analysis. Aggregated or de-identified information no longer identifies you or any other individual.

We may share the personal information we collect with the following parties:

• Our affiliates, for the purposes described in this Privacy Policy;
• Third-party service providers/vendors to facilitate services they provide to us, such as marketing, advertising, market research, website hosting, data analysis, payment processing, information technology and related infrastructure provision, chatbot functionality (including by storing chat logs and providing tools that enable us to analyze your interactions on our website), customer service, email delivery, auditing, and other services;
• Third parties or affiliates in connection with a corporate transaction, such as a sale, consolidation, or merger of reOpenTest’s business;
• Third parties for other legal reasons, such as to enforce our terms and conditions or to protect the rights, privacy, safety, or property of us and/or our affiliates, you, or others;
• Government or other public authorities (including regulatory and law enforcement agencies) where permitted or required by law, regulation, or court order; and
• Your veterinarian or other animal health professional.

We will limit the sharing of your personal information as appropriate and as required by law.

We may also disclose aggregated or de-identified information to third parties for any purpose.